Warranty and break/fix services

We’ll work with you to create a specific warranty program that provides outstanding service to your customers and upsell opportunities for you. The service experts at RILDOV LLC will guide you through the financial models around warranty length, risk, and support costs so you can make the most informed decision. RILDOV LLC specializes in repair centers for international manufacturers. Our technicians are trained and certified to address every aspect of your product. You can turn this into a competitive advantage, especially if you offer an extended warranty program with advanced replacement as part of your overall offering. On request, we will be happy to support your clients on-site.

Call Center Service

When your customers have a question, technical or support-related, you want them to get the right answer on time. Our staff will provide a great experience for your customers by taking ownership of the call, reducing on-site visits, and prompt troubleshooting

Using our team for level one and level two technical support will free up your technical resources to work on new projects and other high-value activities. You’ll find our staff to be very knowledgeable and easy to train. On those rare occasions when an issue needs to be escalated, your engineers will appreciate the details we provide and the troubleshooting we’ve conducted.

Maintenance, Repair, and Operations Parts

We specialize in managing your MRO inventory, ensuring smooth post-sales service. Our stocked spare parts, components, and tools enable quick machine repairs, minimizing downtime for your clients' production lines. Integration with your e-commerce portal and supply chain is an option for optimizing efficiency.